What are my services:

Enterprise and IT Service Mgmt. Consultancy (outcome focused)

Doesn’t matter what your ‘service’ is, or how you delivered it (Waterfall, pseudo ‘Agile’, Agile or DevOps), you still have to provide the appropriate ‘management’ of that operational service after you have launched it; you need to keep it available, performant and still adding the intended value for its full lifecycle.

This need the right ‘in-puts’ at the inception to enable key requirements to be considered… even a Minimal Viable Product (MVP) should have a planned Minimal Viable Service (MVS) model.

If you’re looking to do this better, or want to advance an MVS, or improve an existing capability, or need help to support a client; I can help.

Enterprise and IT Service Mgmt. Troubleshooting, Mentoring and Training (outcome driven)

Do you have a ‘service’ team that isn’t quite where you want them to be? Are you not getting the expected outcomes of a process you’re operating? Are you individually looking to get better at your discipline, or want move into a new area of service management? Are you working with a client and need some additional skill to boost your team?

If the above questions resonate, I can help.

IT Service Mgmt. Commercial Support

If your rethinking your sourcing model or your service delivery and supporting partners and providers, get the commercials right can be a headache. It’s not just about the ‘bottom line’, more an more the deal that was struck gets marred by the ‘gaps’ or unseen ambiguity in the contract schedules. The value, for both parties, gets eroded and ultimately this impacts your overall service provision. Keeping these fair and equitable is a skill; it takes foresight and experience to identify weak wording, assumed outcomes, inappropriate measures and punitive credit regimes. It’s always harder to resolve these after the negotiation are done and the ink, or ‘virtual ink’, has dried.

If the above strikes and chord, either as a customer or a supplier; I can help

Performance Coaching

Not where you want to be in life, work or sport? Got a new aspiration or goal but not sure how you’re going to achieve it? Want to work with someone who can listen, question, challenge and help you to succeed?

If the above aligns to your situation, I can help.